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START SHOPPINGFrequently Asked Questions
Payments & Gift Cards
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal and Afterpay
Do you sell Gift Cards?
Gifting Boody is a beautiful gesture! Gift cards can be purchased for any occasion here.
Is the Boody Gift Card an electronic card?
Yes, we believe in being green! Boody Gift Cards are delivered via email.
Shipping & Returns
Where is my order being sent from?
Orders placed on boody.co.nz are dispatched from our warehouse in Melbourne, Victoria, Australia.
Where do you ship to?
All of NZ as well as proudly all countries listed here.
Who do you ship with?
We offer International Express shipping with DHL and International Standard shipping with SEKO.
How long does shipping take?
From dispatch - International Standard is 4-11 business days and International Express is 1-3 days.
Can I change or cancel my order?
As we aim for immediate dispatch (so you have your Boody ASAP!) We can't change or cancel orders. Processing can happen in an instant by our warehouse as we love efficiency. If your order is incorrect you will need to wait to receive the order but can always conduct an exchange/return once it arrives here.
Can I track my order?
Of course! Once your order is dispatched you will receive an email letting you know your order is on it’s way. This email will have your tracking number. Your account page here will also let you know if it’s been dispatched and any relevant tracking information.
Can I change the address of my order?
This can be a tricky one! If your order hasn’t left yet our team can do what we can to make the changes. Otherwise you will need to organise for a redirection with the carrier who has your order.
What is your Exchange/Return Policy?
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us within 30 days for replacement, exchange or a refund (excludes women's and men's underwear and women's bodysuits for hygiene reasons). Full details can be found here.
How do I exchange/return an item?
You'll need your order number and your zip code handy to request your return. Just head to our easy to use returns portal and follow the steps and we will get your refund, exchange or credit to you as soon as we can safely see your return is on its way. Visit our Return and Exchange portal here.
What do I do if I have a faulty Boody product?
Oh no! This isn’t good but we’d really appreciate it if you could let us know about this by reaching out to our team on support@boody.com.au. We’ll make sure this is resolved with you.
Sustainability
Can you tell be about Boody?
We’d love to! Head over here to find out all about us.
What Certifications does Boody have?
Our badges of honour can be found right here.
What makes Boody Sustainable?
Great question and there are a whole tonne of reasons! Enough to list separately over here.
What does Boody have in place to ensure safe and ethical working practices?
A fundamental pillar of Boody is our approach to ethical sourcing and production. The Boody Code of Conduct defines our expectations of Boody Production Partners to meet ethical manufacturing requirements so the workers and the environment are respected and cared for. The Boody Code of Conduct can be found here.
Where is Boody made?
Our products are crafted in China, Vietnam or India. We hold all of our suppliers to the highest standards for environmental and labour practices and are proud of how our factory workers are treated, and of the responsible approach, we take to manufacturing with minimal environmental impact. See more here.
Product & Care
What is Boody sizing like?
Boody is slightly more form-fitting which can explain the snug feeling but with this in mind, our products do tend to shape to your body. We do recommend going up a size should you find yourself to be in-between sizes. For our Lounge range however, you may prefer to size down as these are already intended for comfort.
What is Boody Lounge sizing like?
These styles are designed to have an oversized and relaxed fit - perfect to help find your downtime. Go for your usual size if you prefer an oversized look and go down a size for a more snug fit." Our personal recommendation would be if you're in between sizes to size down (rather than up like other Boody products) and if you're going off your size from our undies/leggings the current size would be fine but you could also get away with sizing down for a more "streamlined" look.
How do I find out the fabric composition of a Boody product?
We are all about the functionality of our products and we choose the best fabric mix accordingly. If you'd like to see the composition of any Boody product, you'll find it under the 'Fabric and Care' tab underneath the images,
How do I wash my Boody?
We recommend a warm machine wash with similar colours, using a gentle bio-degradable detergent. Boody can be dried in the sun however in order to best colours vivid, we'd say to dry your beloved items in the shade. If you need to tumble dry, please use the lowest setting, or set to 'delicates'. Iron on a low setting, do not dry clean.
Helpful Tips: Washing Padded Bras
While hand washing is ideal, a gentle machine wash and spin is best to preserve the original aspect of our Padded Shaper Crop Bra. We recommend that you ditch the clothes dryer as the heat will break down any elastics and can simply cause dimpling in your padding. For these reasons, we also recommend that you simply take out removable padding before washing.
Helpful Tips: Panty Liners
Our undies can take a few washes before panty liners stick to them - they’ll be worth it!
General
Can I find Boody in a store?
We’re a global brand and hope no matter where on our beautiful planet you are there can be a Boody stockist near you. To find out, head to our Store Locator here.
My question isn’t covered!
No worries reach out to our team on support@boody.com.au and we’ll love to get you a (human) answer.