If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us within 30 days for replacement, exchange or a refund (excludes women's and men's underwear and women's bodysuits for hygiene reasons). Read our full Returns Policy below.
Returns and Exchange Policy
We take every measure to ensure that our production standards are both ethical and quality assured. We know you're going to love your Boody but if for any reason you have any issues, please lodge a return by completing the web form below.
You can return any item except underwear within 30 days of purchase if the item is unused and in its original condition and packaging. For hygienic reasons it is against the law to exchange or refund underwear, except in the case of a faulty garment, in which case we will organise an immediate replacement sent to you free of charge.
Boody is most accommodating in terms of sizing but please check our size chart prior to purchase and if you are unsure, feel free to contact us and our team will happily assist you. We will replace incorrect sizing if the garment is untarnished and in its original packaging.
All returns enquiries will be responded to by our support team within 1 business day and exchanges will be sent immediately following the receipt of the exchanged products. The cost of returning the item(s) by post to BOODY HQ (based in Sydney, Australia) is at the expense of the customer, unless faulty.
Products sadly cannot be returned/exchanged at one of our stockist locations nor can we accept returns/exchanges for products purchased through one of our stockists. The shipping costs on orders under our free shipping threshold are non refundable.