Returns and Exchanges

Creating Your Return or Exchange 

You'll need your order number and your post code handy to request your return. Just head to our easy to use returns portal and follow the steps and we will get your refund, exchange or credit to you as soon as we can safely see your return is on its way. Visit our Return and Exchange portal here

Your Boody Guarantee 

If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us within 30 days for replacement, exchange or a refund (excludes women's and men's underwear and women's bodysuits for hygiene reasons). 
Read our full Returns Policy below or get started with our returns process here to get started with your return.

Returns and Exchanges Policy

We take every measure to ensure that our production standards are both ethical and quality assured. We know you're going to love your Boody but if for any reason you have any issues, please lodge a return by completing the web form below.

You can return any item (except Final Sale items, Underwear and Bodysuits - Bras do not classify as Underwear.) within 30 days of purchase if the item is unused and in its original condition and undamaged packaging.

For hygienic reasons it is against the law to exchange or refund underwear/bodysuits, except in the case of a faulty garment, in which case we will organise an immediate replacement sent to you free of charge. 

Bras do not classify as Underwear and can be exchanged or returned as long as the item is presented in its original condition and undamaged packaging

Items marked as Final Sale (subject to the New Zealand Consumer Law) cannot be exchanged or returned, unless faulty.

Boody is most accommodating in terms of sizing but please check our size chart prior to purchase and if you are unsure, feel free to contact us and our team will happily assist you. We will replace incorrect sizing if the garment is untarnished and in its original packaging.

All returns/exchanges enquiries will be responded to by our Community Happiness team using the below request form. In the event you have incorrectly ordered products/sizes we will gladly assist - just get in touch!

The cost of returning the item(s) by post is at the expense of the customer, unless faulty. Products sadly cannot be returned/exchanged at one of our stockist locations nor can we accept returns/exchanges for products purchased through one of our stockists. The shipping costs on orders under our free shipping threshold are non refundable.

Extended Returns and Exchanges

For orders placed between Friday, November 10th to Sunday, December 31st: you will have until January 31st, 2024 to request an exchange or return on eligible items.

For any additional enquiries, please contact us.