Returns & Exchanges

Creating Your Return or Exchange
You'll need your order number starting with OLCN and your delivery postcode handy to request your return. Just head to our easy to use Returns & Exchanges Portal and follow the steps and we will get your refund, exchange or credit to you as soon as we can safely see your return is on its way. Visit our Returns and Exchanges portal here.

Your Boody Guarantee
We take every measure to ensure that our production standards are both ethical and quality assured. We know you're going to love your Boody, but if for any reason you aren't satisfied with the comfort, size, or fit, you can return an item so long as it meets our Returns & Exchanges Policy below.

Returns and Exchanges Policy
You can return any item (except Final Sale items, Underwear, & Bodysuits) within 30 days of delivery, so long as the item is unworn and presented in its original condition and undamaged packaging. All returns are inspected by our QC Team, and we reserve the right to refuse returns on any item that does not meet acceptable hygiene standards, as per our policy.

We kindly ask to please try on items while not wearing make up, perfume, or beauty products that can leave marks or scents, as this could cause the item to be non-returnable.

For health & hygiene reasons, it is against the law to exchange or return opened Underwear & Bodysuits. Underwear includes all Women's Briefs, Bikinis, G-Strings, and Period & Leak-proof Underwear, and all Men's Boxers, Briefs, and Trunks.

Bras do not classify as Underwear and can be exchanged/returned so long as they meet our policy.

Items marked as Final Sale (subject to the NZ Consumer Law) cannot be exchanged or returned, unless faulty.

All returns/exchanges enquiries will be responded to by our Community Happiness team. Please be aware that only exchanges and returns submitted through our Returns & Exchanges Portal will be processed.

Return requests for exchanges are processed free of charge, while return requests for refunds will incur a $11.95 fee deducted from the refund to cover the cost of sending the item(s) back to us using our return label.

Products sadly cannot be returned/exchanged at one of our stockist locations nor can we accept returns/exchanges for products purchased through one of our stockists.

For any additional enquiries, please contact our Community Happiness Team.