Claim Your Comfort Guarantee in 3 Easy Steps
1. Try your Boody
Take your new undies or socks for a spin. We recommend you try your Boody a few times within the first 30 days of purchase to get to know our fit and features.
2. Not quite convinced?
Complete our 30-second online claim form and request a refund or exchange. Refunds will be processed within one business day.
3. Loving Boody?
Tell us how Boody elevates your day. Your feedback helps us spread comfort and confidence to others.
This guarantee is subject to the following terms and conditions:
- The Comfort Guarantee only applies to your first single pair (1) of Underwear or Socks purchased online at boody.co.nz. Products eligible include: Women's Underwear (Briefs, Bikinis, G-Strings, & Shorts) and Socks, and Men's Underwear (Briefs, Boxers, & Trunks) and Socks (excluding bundles).
- Additional items that are opened, tried on, worn or washed are not covered by the Comfort Guarantee.
- This guarantee only applies to the comfort of the product and does not cover the height, length, width or colour of your new Boody Underwear or Socks.
- Shipping fees will not be refunded under the Comfort Guarantee.
- The product must be used in accordance to the Care Instructions which are provided with your product.
- In order to claim under this guarantee, you must notify us within 60 days from the date of delivery and have allowed at least 30 days to try your Boody Underwear or Socks.
- The guarantee does not affect your right to a replacement or refund relating any faults with other products available at boody.co.nz or authorised independent stockists.
- The 30-Day Risk Free Trial for our Period & Leak-proof Underwear applies to your first (1) pair of Period & Leak-proof underwear purchased online at boody.co.nz (excludes bundles/multipacks). Note: You are not required to return the 1 (one) product you are claiming. The process to claim is as per our Comfort Guarantee promise above.
If you have any queries in relation to this guarantee, please contact our Community Happiness Team.
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