All orders sent to New Zealand are done so with Signature on Delivery. If you wish to have your order sent with Authority to Leave please contact our Customer Happiness team and we will do our best to arrange this.
While we do everything we can to ensure your order is delivered in a timely manner, Boody Australia will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over, or by any event which is out of our reasonable control or foresight, including but not limited to any delay caused by an incorrect delivery address being provided to us.
Please note that international orders (including to New Zealand) cannot be delivered to Post Office boxes.
If any items in your order are out of stock at the time your order is packed, we will notify you via email and ask you whether you would prefer to be refunded for those items or those items held and sent to you once back in stock.
Customs and import charges for international orders
Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.